Marlow Thread: A fashion brand automating order exceptions and returns across four channels.
31 hrs
Saved each week
-82%
Order errors
4 hrs
Returns turnaround
The challenge
Four channels, three spreadsheets and a shared inbox. Order exceptions took days to resolve.
What we did
- 1Mapped every order and return path
- 2Built Make scenarios for exceptions and refunds
- 3Set up a monday.com ops board with owners
- 4Added alerts and weekly run-health checks
“Ops went from firefighting to a board the whole team trusts.”