Questions about hiring a growth agency, answered

A review of your channels, systems and reviews, a 15-minute call to walk through it, and a ranked list of your top 5 fixes with a clear quote. You keep the plan whether you hire us or not.

Product brands, manufacturers, wholesalers, service firms and local businesses in the UK and USA that want steady, predictable growth. Most clients sell on Amazon, Shopify or both, or need a reliable flow of B2B meetings.

Yes. We manage US marketplaces, Shopify stores and ad accounts remotely, and our afternoon UK call slots fall in US East Coast mornings.

Most clients start within 2 weeks of the audit call.

User access to your selling and ad accounts (never shared logins), your margin per product or service, and one person who can approve changes. That's enough for the audit.

It depends on how many channels you need and how much is broken. As a guide, published 2026 pricing puts Amazon management at roughly $1,500 to $7,500 a month for small and mid-sized brands, and Shopify builds from about £1,000 to £8,000. We quote after the free audit, in writing, before any work starts.

From the audit: the number of channels, catalog size, ad spend and how much needs fixing first. You get a written quote with the scope and the monthly or project price.

No. Projects are fixed-scope. Monthly work rolls month to month after the first 3 months.

You do, always. We work through user permissions, never shared logins.

A one-page weekly report and a monthly call. You also get a shared Slack or WhatsApp channel.

Quick fixes like suppressed listings or broken automations show up in weeks. Revenue growth usually builds over 3 to 6 months.

The people on our About page lead each channel: Usman on marketplaces, Zara on paid ads, Hamza on store builds and Mariam on automation.

Both, for most product brands. Amazon brings buyers who are ready to purchase; your own store keeps more margin and the customer data. Start where demand already exists, usually Amazon, and use your store for repeat customers and bundles.

A referral fee of around 15% in most categories, fulfillment fees if you use FBA, a monthly Professional plan fee, and whatever you spend on ads. Work out profit per unit with all of these before you set prices.

Usually a missing required attribute, a main image that breaks Amazon's image rules, a price flagged as an error, or a compliance issue. Seller Central shows the reason on the listing. Fix the attribute or image and most listings come back within a day.

Worth testing if your product shows well on video and sits at an impulse-friendly price. In the US the referral fee runs about 2 to 6% by category, plus payment processing and creator commissions, which commonly range from 5 to 30%. You'll need creators posting every week to keep sales moving.

Shopify for most brands that want to sell quickly with little upkeep. WooCommerce if you're already on WordPress, need custom B2B logic and are happy to manage hosting.

Expect 2 to 4 weeks while the platforms learn and we cut what doesn't convert. Judge a campaign on 6 to 8 weeks of data against your break-even return, not on its first week.

Not always. If product pages load slowly or don't answer buyers' questions, fix those first, because ads only send people to the page. A full rebuild is only worth it when the platform itself is holding you back.

Yes for B2B in both, with rules. In the UK, PECR lets you email companies without consent if you identify yourself and offer an opt-out; sole traders need consent. In the US, CAN-SPAM requires accurate sender details, a postal address and opt-outs honored within 10 business days.

There's no magic number. What matters is a steady flow of new reviews every month, a rating that stays above about 4.5, and a reply on every review. Buyers notice a business whose latest review is a year old.

Within a day, calmly, with a fix. Thank them, own what went wrong, say what you've changed and offer a direct contact. Never argue in public. A good reply often does more for conversion than several new five-star reviews.